RETURN AND EXCHANGE POLICY

We want you to be completely satisfied with your leather products. Your trust and long-term partnership are our primary rewards!

VB Leather Overseas accepts returns and exchanges for products purchased directly through our online portal and official B2B trade agreements.

Any product that has been damaged or compromised during transportation MUST be reported by email to export@vbleatheroverseas.com (or your assigned account manager) within 48 hours of delivery, accompanied by clear photos/videos of the damage and original packaging.
Returned merchandise must reach our facility within a strict timeframe of 7 days for domestic shipments or 20 days for international consignments. Late notifications will not be eligible for return or claim processing.
Upon receipt, our technical quality team will inspect the damage and arrange for full repair or replacement.
Freight Terms: All return courier charges to our facility must be borne by the buyer. VB Leather Overseas will cover the freight expenses for returning the repaired/replaced merchandise back to you.

1. Transit Damage & Discrepancies

2. Hardware & Structural Repairs

In cases where hardware components (locks, studs, screws, buckles, zippers, or straps) sustain damage due to handling within 2 weeks of order receipt:

Products must be couriered back to our Kanpur facility for repair.
Return courier/freight charges to our facility are the responsibility of the buyer.
VB Leather Overseas will absorb all repair costs and the return shipping charges back to the client upon completion.

3. General Return & Exchange Eligibility

We are happy to accommodate exchanges or returns if raised within 7 days of the invoice date for domestic orders and 20 days for overseas orders, provided the following conditions are met:

All items must remain in their original packaging with all tags and protective wrapping intact.
Items must be unworn, unused, unwashed, and in their original pristine condition.
Leather products must show no scuff marks, scratches, or wear on the exterior or interior surfaces.
The original invoice / packing list must be included inside the return parcel.

4. How to Submit a Return or Exchange Request

Include Documentation: Place the original invoice and filled-out Return/Exchange Request Form inside the package with the product(s).
Ship via Traceable Courier: Send your parcel using a trackable shipping/freight provider and share the tracking code with your account manager.
Confirmation: Once received at our facility, our quality control team will inspect the shipment and notify you via email. Standard processing takes 5 working days from receipt.
Duties & Taxes: Please note that taxes, import duties, tariffs, and customs charges levied on international orders are non-refundable for returned or exchanged goods.

5. Return Address

All returns and exchanges must be shipped to our headquarters:

VB Leather Overseas(A Unit of Videep Bhawan)

H 815 , Keshavpuram Satyam Vihar Awas Vikas No.1 Panki Road Kalyanpur

Kanpur, Uttar Pradesh - 208017, India